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Before You Ask…

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Need Help❔Start Here.

Shipping, returns, & important Info ❣

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Shipping Info

Charms and beads ship directly from our India factory.
Cords are sent separately from our thread center.
If your order includes both, you will receive two packages with separate tracking.

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Shipping Rates

We offer flat-rate shipping based on your order total:

Orders up to €100 → €15 shipping

Orders over €100 → Free shipping

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Returns & Exchanges

We accept returns or exchanges within 14 days of delivery.
Shipping costs for returns are covered by the customer.
For any issues, please reach out — we’re here to help!

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💬 Need Help?

We’re available for questions via email or chat.
Typical response time: within 24 hours.
Personalized support from a real human 😊

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