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Need Help❔Start Here. Shipping, returns, & important Info
Refund
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Delivery
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Shipping & Returns
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Payment
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Shipping Info
Charms and beads ship directly from our India factory. Cords are sent separately from our thread center. If your order includes both, you will receive two packages with separate tracking.
Shipping Rates
We offer flat-rate shipping based on your order total: Orders up to €100 → €15 shipping Orders over €100 → Free shipping
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery. Shipping costs for returns are covered by the customer. For any issues, please reach out — we’re here to help!